We'll put our money where your mouth is. If you don't agree that the chocolate you ordered from Amber Lyn is of the very highest quality and tastes as good as the finest sugar sweetened chocolate, simply return the unused portion and we'll refund your product cost. No questions asked.
We strive to delight all our customers and we offer 100% customer satisfaction guarantee on all our products. In the unlikely event that you do want to return an order or portion thereof for any reason, we’ll cheerfully refund your money.
To make the return, please follow these simple steps:
- Repack the product you want to return in the box it arrived in along with any packing and temperature control products that were enclosed. If frozen gel packs were included, please refreeze them before shipping.
- Be sure to enclose your packing slip or the order number.
- Send the return to: The Cacao Group, 9075 South Sandy Parkway Sandy, Utah 84070 c/o Returns
- Call Amber Lyn Customer Service at 866-986-2738 to alert us of the return. Please share the reason for the return as customer feedback is vitally important to us.
- Ship the package back to us via any reliable shipper, i.e. USPS, UPS or FedEx.
- We will process a full refund once the product has arrived back at our facility.